When you join or reregister at the pantry you give us your name, address and maybe an email address and or a phone. We need this data in order to create and operate your membership.

The form asks you some questions about you and your household, such as your age, employment and ethnicity. You don’t have to answer these questions, but having this information about our members can help us when applying for grants to support the Pantry.

We also ask if you want to be kept in touch about news, offer and events at the pantry. We haven’t done much of this up to now, but its one area where we would like to do better – but not sending you too many emails or texts. You can opt out of this at any time.

Everytime you get points or shop at the Pantry, our systems make a note of your payment and your shopping. We need to do this to keep your points balance up to date, and to be able to deal with any queries.

Your personal data can only be seen by authorised members of the team running the Pop Up Pantry – this includes people looking after the tills, and some authorised office staff. They have been trained and instructed to keep your data safe and not to share it.

The optional personal data you provide about you and your household, such as your age, employment and ethnicity is not shared – we use this to keep statistical data about how many of our members are in a particular category, we do not share this sort of data about an individual.

You have the right to ask for a copy of any personal data we have about you. If you just want to know about your points, and your contact details you can ask at the membership till.

If you want a copy of any other data, please email info@popup-pantry.uk

One reason why we ask you to re-register every year is so that we can check our data and note any changes, but If you have moved house or changed your phone or email address, please let us know the next time you visit a Pantry, so that we can keep our records up to date.

If you spot any errors in any information we have about you, please let us know so that we can correct it.

If you don’t want to be kept in touch, you can cancel any consent for us to contact you about news, offers or events.

If you don’t want us to keep your name or address, you will need cancel your membership as we need this to manage your account.

If your pantry membership ends we will scramble your name and some of your address, to anonymise your account. We will need to keep the records of your getting and using points, as this is part of the record keeping for our accounts. After a period of time we will be able to remove your name and address.

We use a number of reliable and trustworthy companies to process and store your data:

Your membership account is managed by Tyneside Vineyard who use secure database servers run by Microsoft, and by EposNow, a leading supplier of retail data processing services.

At least to begin with, Hope 58 will contract data processing to Tyneside Vineyard. This will ensure that the change of Pop Up Pantry management from Tyneside Vineyard to Hope 58 does not affect the running of these systems.

Your contact data is also stored on secure servers run by Churchsuite, a leading supplier of data processing services to Churches and Charities, to enable us to easily message out to Pantry members.